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Responsible Gaming Policy

1. Introduction

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This Responsible Gaming Policy outlines Longbay Casino's commitment to promoting responsible gaming practices and minimizing the potential for gambling-related harm. We aim to provide an entertaining and safe environment for our customers while ensuring that gaming remains a recreational activity.

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2. Our Commitment

 

Longbay Casino is committed to:

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  • Preventing Underage Gaming: Strictly enforcing age verification procedures to prevent individuals under the legal gambling age from accessing our services.

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  • Protecting Vulnerable Players: Providing tools and resources to help players manage their gaming habits and offering support to those who may be experiencing gambling-related harm.

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  • Ensuring Fair and Transparent Operations: Operating our games with integrity, transparency, and in accordance with all applicable regulations.

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  • Promoting Responsible Marketing: Conducting our marketing and advertising in a socially responsible manner, avoiding excessive or misleading claims.

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  • Providing Customer Support: Offering easily accessible customer support for responsible gaming inquiries and concerns.

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3. Tools and Features for Responsible Gaming

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To empower our players to gamble responsibly, we offer the following tools and features:

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  • Self-Exclusion: A facility allowing players to voluntarily exclude themselves from accessing our gaming services for a specified period.​

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  • Implementation: Clear and easily accessible self-exclusion options within the user account settings. Confirmation process for self-exclusion requests.

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  • Deposit Limits: The ability for players to set daily, weekly, or monthly limits on the amount of money they can deposit into their accounts.

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  • Implementation: Prominent display of deposit limit options. Instant application of limits (or within a short, specified timeframe). Increases to limits should have a cooling-off period before taking effect.​

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  • Loss Limits: The ability for players to set limits on the amount of money they can lose within a specified period.​

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  • Implementation: Similar to deposit limits, with clear configuration options and immediate (or near-immediate) application.

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  • Session Limits/Time Limits: The option for players to set a maximum duration for their gaming sessions.​

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  • Implementation: Automated notifications when the limit is approaching, and automatic log-out or session suspension once the limit is reached.

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  • Reality Checks/Session Reminders: Periodic notifications during a gaming session to remind players of the time they have spent gambling and their net win/loss during that session

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  • Implementation: Customizable frequency of reminders.

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  • Access to Transaction History: Easy access for players to their complete transaction history, including deposits, withdrawals, wagers, and winnings.​

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  • Implementation: Clear and organized display of financial activity within the user account.

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4. Age Verification

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  • We employ robust age verification procedures to confirm that all customers are at least 21 years old.

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  • This may include, but is not limited to, requesting valid government-issued identification documents.

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  • Accounts found to belong to underage individuals will be immediately closed, and any winnings forfeited.

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5. Employee Training

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  • All customer-facing employees receive regular training on responsible gaming principles, identifying signs of problem gambling, and guiding customers to available resources.

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  • Training also covers the proper use and explanation of our responsible gaming tools.

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6. External Support Resources

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We recognize that some individuals may need external professional help. We will prominently display and provide links to reputable organizations that offer support and counseling for problem gambling.

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7. Self-Assessment Test

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We may offer a self-assessment questionnaire to help players evaluate their gaming habits and identify potential risks.

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8. Monitoring and Review

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  • Longbay Casino will regularly monitor player behavior to identify patterns that may indicate problematic gambling.

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  • This policy will be reviewed and updated periodically to ensure its effectiveness and compliance with evolving best practices and regulations.

 

9. Responsible Marketing and Advertising

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  • Our marketing and advertising will not target vulnerable individuals or underage persons.

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  • We will not portray gambling as a solution to financial problems or as a primary source of income.

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  • We will ensure that our advertisements do not encourage excessive or irresponsible gambling.

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  • Promotional offers will be clear, transparent, and not misleading.

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10. Complaints and Feedback

 

We have a clear and accessible process for customers to submit complaints or provide feedback regarding our responsible gaming initiatives. All complaints will be handled promptly and fairly.

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11. Disclaimer

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While Longbay Casino is committed to promoting responsible gaming, it is ultimately the individual's responsibility to gamble within their means and to seek help if they experience problems.

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