Longbay Entertainment

At Longbay Entertainment, encompassing Longbay Casino, Longbay Hotel, our Restaurants (including Dragon Restaurant and Cafe 88), Longbay Golf Club, and Star Club KTV, your privacy is paramount. This policy outlines how we collect, use, protect, and share your personal information across all our integrated services in Longbay Entertainment.

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1. Information We Collect We collect information necessary to provide and enhance your experience across our various establishments. This may include:

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• Directly Provided Information: When you make a reservation (hotel, golf, dining), register for casino membership, check-in, book a KTV room, or utilize our services, we may collect personal identifiers (name, passport/ID details for check-in/casino), contact information (address, email, phone number), payment details, and preferences (e.g., room type, dietary needs, KTV song choices, golf tee times).

• Automatically Collected Information: Through your use of our facilities and digital platforms, we may collect data such as IP addresses, browser type, device information, website usage data (via cookies), and transaction details. For security and safety, CCTV cameras are in operation in public and gaming areas of the Casino, Hotel, and KTV.

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2. How We Use Your Information Your information is primarily used to:

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• Process your bookings and provide the services you request across the Hotel, Casino, Restaurants, Golf Club, and KTV.

• Manage your accounts, including loyalty programs where applicable.

• Ensure your safety and security, and to comply with regulatory requirements, particularly within the Casino.

• Personalize and enhance your experience, tailoring services and offers to your preferences.

• Communicate with you regarding your reservations, services, special promotions, and important updates (with your consent where required).

• Improve our services, facilities, and operational efficiency through analysis and research.

• Respond to your inquiries and feedback.

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3. How We Share Your Information We understand the importance of your privacy and limit the sharing of your information. We may share your data:

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• Within Longbay Entertainment: For seamless service delivery across our Hotel, Casino, Restaurants, Golf Club, and KTV, your information may be shared internally among the relevant Longbay entities to fulfill your requests and preferences.

• With Trusted Third-Party Service Providers: We engage reputable third parties to perform functions on our behalf, such as payment processing, IT support, marketing services, and operational assistance. These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.

• For Legal and Regulatory Compliance: We may disclose your information if required by law, court order, or government regulation, particularly in relation to anti-money laundering (AML) and responsible gaming obligations at the Casino.

• In Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

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We do not sell your personal information to third parties for their independent marketing purposes.

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4. Data Security We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption technologies, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

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5. Your Rights Depending on applicable laws, you may have the right to:

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• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal information under certain circumstances.

• Object to or restrict the processing of your data.

• Withdraw your consent at any time, where processing is based on consent.

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To exercise these rights, please contact us using the details provided below.

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6. Cookies and Tracking Technologies Our websites and digital services may use cookies and similar tracking technologies to enhance your online experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

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7. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

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8. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

longbayentertainment@gmail.com Longbay Entertainment Management.